While I never actually ended up taking our dog to this facility... now running across the reviews... I'm very thankful. We've had her 2 years now, but when we first brought home our newest family member I began by asking other pet owners and calling the local Vet offices I was familiar with seeing in our neighborhood. The only experience I had with this facility was my initial calls. I found them not only expensive compared to the other quotes I was receiving, but I have to say the staff which handles the incoming calls.... was less than personable. The person who answers your calls, in any business, is the initial impression, and obviously can make or break your decision factor. I ended up taking her to Otay Vet on Otay Lakes Rd. in the Ralph's shopping center. Everyone there has been incredibly pleasant from day one... even on the phone. You can't get mad at mrbojangles for giving his opinion in an open forum.
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