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Worse customer service; Unneeded arrogance; - Review by citysearch c | Providence

Providence

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Worse customer service; Unneeded arrogance; 11/12/2007

Here the story goes..\r I emailed a promoter to help me set up a party of 20 (mixed guys and girls) where everyone can get in free. I originally planned to go to Duvet but the promoter steered us to go to Providence where they do not have the annoying guy/girl ratio policy and that all my guests from my guestlist can get in free and even cut the line before midnight. On that night, a bunch of us got there at 10:30pm. I got in line first and the rest of my friends were behind me and then heard the guestlist lady say ""all of us are comped"". Cool. until afterwards, my few of my guy friends said they actually paid $20. I was really upset so I went to the lady and asked why my friends paid.. and she goes ""well we can't guarantee you what the promoter said..it's the management's discretion.. plus your guy friends were wearing jeans and they didnt' have dates"". I was thinking ""wtf"", and told her what the promoter had offered us and even showed her his email from my blackberry.. then she said when the promoter gets here.. she'll see what she can do.. i knew the promoter was gonna be there any minute but i still waited for 15 minutes.. to give them some time.. so i went out.. and foudn the promoter.. then he was giving me the same BS.. like he didnt konw they'll change the policy.. it's total BS. BUT he said he'll give me a free bottle of liquor in 15 minutes and come down to look for me..that cooled me down a little and then to realize not only did my other friends who came afterwards STILL paid $20 but he didn't come down to look for me.. and this was after an HOUR.. so i went up to complain again.. and told the lady to have the rest of my friends comped and she goes ""i have been nice to you.. but you are starting to annoy me"" first off she has NOT been nice even when we first got there.. to end this story. i finally did get my free bottle after endless complaints.. Pros: Ambiance; Decent DJ Cons: Very poor service; dishonest/shady policy; Small drinks; Crowd is below average looking. more
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