I am still shell shocked over the price of having our carpets cleaned by Chem-Dry by the Millers. I received an estimate over the phone after I explained to them we needed five rooms cleaned. The estimate was for $230-$250. Fine, we can handle that. I failed to mention a closet in our spare bedroom that needed to be done as well. This is where we keep the litter box for two cats. Granted, it was ""heavily soiled"" and stunk. We have lived here for three years. No kids. Brand new house, brand new berber carpet. When the technician arrived I informed him of the closet. He wrote up his estimate and came back with a price of $638! I nearly fell to my knees and keeled over! WHAT! We have a 1785 sq. ft. house, no stairs, just one story. I was completely BLOWN AWAY! After going back and forth with the technician, I asked if I could speak with a manager. I spoke with a woman named Kerry and she was no help whatsoever. The technician re-configured his estimate to $373. Regretably, I agreed. I feel I was totally taken advantage of. Of course, they said I didn't have to agree to anything and they could leave. I re-arranged my schedule and my house to get this done on this particular day. While they were inside working I went outside to get some air and noticed that the inside of their truck, equipment, cords, hoses, etc. were FILTHY FILTHY DIRTY! My sole reason for choosing Chem-Dry was because of the drying time, and their claim of it being a ""dry clean"" of sorts. Well, five hours later and I still can't go into some rooms because it's too wet!
more