Steve came to my house to pick up the drive and deliver the ""loaner"" drive. Although the hard drive itself had failed beyond his capability to recover the data, he shipped the drive off to an appropriate recovery provider and worked with me to negotiate a lower price (folks, even with a cost break it cost $1400 to recover my irreplaceable data; keep this in mind the next time you decide to delay a backup!). Steve was terrific throughout and, when the clean-room folks provided a faulty data disk, jumped in and made sure it was taken care of immediately. Kudos to Steve and Stentorian!
Pros: Fast service, came to me to pick up the drive, terrific to work with.
Cons: None whatsoever.
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