I have left my dog at the Wagging Tail TWICE with specific instructions for JUST a bath and to not trim ANYTHING. No feet, no tail, no nothin'. Twice he has emerged from the back with some sort of Beatles-in-the-late-60s haircut. Not just a few hairs around his eyes trimmed, but his whole head absolutely butchered. Twice! The second time, it also took over three hours...probably due to the time involved in hacking the hair on his head into that godawful mullet. (In addition, his feet were trimmed, but I could have dealt with just a foot trim.) On the receipt, it listed his groomer as ""shop,"" which I assume means that the person who listened to my instructions simply sat him back there to wait for whomever could groom next and never relayed said instructions. Oh, and I got to pay extra for the trim. Needless to say, I won't be returning, despite the reasonable prices and convenient (for me) location. If you've got a smooth-coated dog, or you're just looking for a shave, perhaps it would be fine, but I wouldn't take a long-caoted dog near those scissor-happy fiends.
Pros: Relatively cheap, dogs come out clean
Cons: Very poor communication between staff members, disregard of customer wishes
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