I have had no heat since Friday. I called Globe to place the claim Friday(11/23) and I have yet to get a call from a repair person yet. It was below 30 degrees outside all weekend. Fortunately we have a gas fire place that has gotten us through, but only one floor of our home that we can be comfortable in. I called Globe again Monday(11/26) morning at 9am and Angela in the claims department said she would contact the repair company and have them call me this morning. At 1pm I called and got Angela again. I told her no one had called. She said she was going to call them and find out where on the list I was and that she would call me back. I did not hear back from her. I called in to to speak to Alex Peyton(owners son) at 2:45, I was put on hold for 20 minutes to be transferred into a random voicemail. I called and got a hold of Alex at 3:35. He said he was going to go to the claims dept to find out what was going on. It is 4:08 and I have not heard back from anyone. I called back at around 4:45 pm Monday 11/23 and bullied a claims person into giving me a phone #. I called the contractor and he told me that Globe had not even contacted him!! Now I have to wait another 2 days before he can even come! I have a company that is very well known in Central Ohio that is willing to come ASAP. But they are not on the vendor list and of course it's more important for the contractor to be on some list rather than us have heat. In my opinion with no heat for 4 days+ I feel at some point I should be aloud to take things into my own hands and get reimbursed by Globe regardless. I have 2 small kids and think it's ridiculous that a home warranty company would not have the consideration to take care of their customers in a timely manner. Other warranty companies would have had this serious of a problem taken care of MUCH faster! I do know that from previous experience. I will do anoher blog if this ever gets resolved!
Cons: I could make a huge list!!
more