A little politeness can go a long way. I just called and asked about Aura, a new paint product from Benjamin Moore. I rec'd a free sample coupon in the mail and called to ask if they accept it. I could hear Dan speaking less than nicely in the background. The woman on the phone was nice, but Dan in the background was yelling how he's not going to give directions to where I can redeem this coupon. Settle down, Dan, I didn't ask for directions, it clearly states on the postcard where I can go to redeem the coupon. They don't carry Aura, fine. But could you be nice about it? I've had less than wonderful experiences from Decorating by Dan before and this one just put the nail in the cofffin -- there are other dealers of Benjamin Moore paint -- I'll go find them!
Pros: Carries Benjamin Moore paint and wallpaper catalogs
Cons: Expensive (but it's the paint brand) and owner NOT NICE.
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