I took my dog here to be groomed right before Thanksgiving. I asked for him to be clipped short, but when I got him back, the poor little guy was bald! In the middle of winter, the groomer had clipped him so short you could see every little freckle on his skin. He also had razor rash/burn. I mentioned the razor burn to the vet tech when checking out, she seemed nonchalant and unconcerned. "I don't know what that is. It should probably go away." That was the only answer I received. My dogs skin was so irritated, he was running around like crazy trying to "run away" from the pain. I called them on day three when he was still in pain, they asked me to bring him in for a no cost consultation. I don't use this vet, but I agreed because I wanted them to see what they had done to him. Surprise! They said it was an underlying problem all along! The vet was on the defensive, completely insensitive and rude. He would not listen to the possibility that it could have been done by their groomer. When I insisted that his skin had been razor burned, he dismissed me with "clippers don't burn, they're not hot." Thank you very much, but I'm not an idiot. My dog was red and raw and there were obvious clipper abrasions on his legs and head. When he insisted that it was a skin condition, I asked why they hadn't mentioned it when I checked out or when he was getting groomed. He didn't have an answer for that, but he said he had it in his notes, he didn't know why it wasn't mentioned to me. All of this, but they did call me in the middle of his grooming to tell me his vaccinations needed to be updated and his teeth needed a cleaning. They were "kind" enough to write up a $350 estimate for the job. The visit ended with the doctor forcibly yanking my dogs head down when I got up to leave. I asked for my money back for the grooming and they kicked me out of the clinic. WORST EXPERIENCE EVER! I left in tears. Please, Please don't take your pet to this place! Go to Burlingame Vet Clinic.
Pros: downtown
Cons: Horrible, rude vet. Incompetent groomer.
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