Hi have a huge complaint letter that I wrote to the General Manager of Honda Village (her name is Christine Caron, fyi), but that is too long to paste here.
In short, when I decided (fully within my rights) to withdraw my deposit because they weren't meeting my terms and because I could already sense their customer service was going south, the gloves came off. They jerked me around for 20 minutes refusing to write me a written receipt for *$2000 dollars* for my deposit refund. They had a good joke about it in the sales office, and when I knocked on the door to see if they were working on my receipt, after asking them for it 3 times, the sales person snapped back at me rudely, saying that he was working on it and that he was "busy." When I walked away, I heard one of the other sales man say to him, "You should write slower." That's when I lost it, turned around, yelled at them in the office, and gave them the finger. Edwin came out and threatened to call the police. Excuse me, you're the one who's refusing to give me a written receipt for my $2000 dollars, jerking me around and having a good time with it, and you're going to call the police on "ME"? When threatened with calling the Better Biz Bureau, they couldn't care less. When the guy finally tossed me my receipt, he said that working with me was "a waste of time." I was told to leave through the side door.
That's some customer service. I think they should all be fired. Also check dealerrater[dot]com to see that they have written themselves fraudulent positive reviews. Take your business elsewhere. These guys will take you for all you are worth.
Crooks.
Pros: none
Cons: dishonest, mean, rude, won't return $2000 deposit
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