Unfortunately I did not receive great service from Utopia. While the facilities are beautiful and the spa seems promising, the salon was subpar. I called the salon and asked for a very experienced stylist to work on my hair. The receptionist gave me an appointment with Sebastian. The hair color and cut I received were not satisfactory. He was in over his head and I felt like he did not know what he was doing. The highlights he gave me were so ill placed that I left the salon with an inch of root still showing. When he was done, I voiced my disdain. At this point he asked another stylist what he should do to correct his work. She told him what he should have done instead originally, but then told me it looked good and that I should be happy with the work. She pressured to accept the botched job. Additionally, my hair cut was terrible. When I got home, I noticed one side of my hair was over an inch longer than the other!! Needless to say, I will not be back. I don't even feel confortable enough to go back to the salon for someone to correct the work.
Pros: Great atmosphere, the spa services sound nice.
Cons: Inexperienced stylists who do not know what they are doing!!!
more