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TLC IN WEST HOLLYWOOD WAS A NIGHTMARE FOR ME - Review by citysearch c | VCA TLC Animal Hospital

VCA TLC Animal Hospital

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TLC IN WEST HOLLYWOOD WAS A NIGHTMARE FOR ME 10/13/2007

MY CAT LOST 1/2 HER BODY WEIGHT. I WENT TO TLC IN WEST HOLLYWOOD, CLOSE TO MY HOME.\r IT IS MY FEELING THAT I WAS LIED TO, MISLED, DECEIVED AND RIPPED OFF FOR ALOT OF MONEY.\r NOTHING WAS DONE AS PROMISED, PROMISED CALLS WERE NOT MADE OR RETURNED, I WAS HUNG UP ON, TOLD THE DR. WAS ""AWAY"", THE OFFICE MANAGER WAS ""OUT DOING ERRANDS' AND NOONE KNEW WHEN SHE WOULD BE FINISHED AND RETURN. I WAS TOLD THE INFORMATION I WAS PROMISED WAS ""NOT AVAILABLE"", THE XRAY MACHINES WERE ""BROKEN"" AND THAT THEY HAD ""NO INFORMATION ABOUT MY CAT TO GIVE ME, TO ""CALL BACK, BUT NOT TODAY."" I FINALLY LEFT AN ANGRY MESSAGE ON THE SO CALLED ""DOCTOR'S"" VOICE MAIL. HE CALLED ME ON MY CAR PHONE IN GREAT ANGER AND TOLD ME THAT I HAD ""NO CONSIDERATION FOR THE FACT THAT HIS WIFE WAS UPSTAIRS CRYING BECAUSE HER MOTHER HAD JUST DIED."" HE REFUSED TO LET ME FINISH A SENTENCE, TALKED OVER ME AND YELLED SO LOUD I HAD TO HANG UP THE PHONE. I DEMANDED COPIES OF THE XRAYS THEY HAD SUPPOSEDLY TAKEN BUT THEY WERE UNABLE TO PRODUCE THEM SO I DEMANDED MY MONEY BACK. NO INFORMATION WAS EVER GIVE TO ME ABOUT THE CONDITION OF MY CAT AND I WAS TOLD BY THE SO CALLED ""DOCTOR"" TO TRY TO GET HER TO EAT MORE.!!! THEY CALLED AND TOLD ME THE URINE SPECIMIN HAD ""DISAPPEARED"" AND TO BRING MY CAT BACK TO TAKE ANOTHER ONE THAT'S WHEN THEY ""RECCOMMENDED "" MORE THAN 200 DOLLARS WORTH MORE OF ""TESTS"" INCLUDING THE ELUSIVE XRAYS THAT SEEM TO HAVE DISAPPEARD ALONG WITH THE URINE SAMPLE. THIS WAS A NIGHTMARE OF INFINITE PROPORTIONS AND I HAVN'T EVEN MENTIONED THE HORRIBLE STRESS ON ME AS WELL AS MY CAT NOT TO MENTION THE LARGE AMOUNT OF WASTED TIME. IN MY OPINION, THIS HAS GOT TO BE THE MOST UNPROFESSIONAL BUSINESS ESTABLISHMENT IN WEST HOLLYWOOD. ALTHOUGH THEY GAVE ME A PARTIAL REFUND I AM STILL FURIOUS AND EXPECT THE REMAINDER OF THE MONEY THEY TOOK FROM ME BACK.I CAN BARELY STAND TO LOOK AT THIS PLACE WHEN I WALK OR DRIVE BY. more
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