Excited to see my dog, I stopped to pick him up only to find he was covered in feces. The staff realized this as well and immediately offered to bathe him, only to return him to me minutes later with a wet bottom after an attempt to wipe him clean. After voicing my frustrations via their survey, they sent me a letter offering a complimentary bath, only after a purchase of at least a 2 night stay! Rediculous!
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