Best Friends Pet Hotel - Carmel

We have been using Best Friends for our boarding and grooming needs for the past 5 years for our dog Daisy Mae. After going thru several groomers when she was a pup/ young dog..we finally stumbled upon Olga @ Best Friends and haven't been happier. There are not that many people that actually really know how to groom a schnauzer properly but she does. We have also used them for boarding too! We wont go anywhere else for either thing! Now with all of that being said and times are a little tough on the pocket book right now for many people...it would be nice if the pricing wasn't so high on those services. Or maybe we could see more coupons.... more

I had a very needy little beagle, who was only used to being with myself or my husband...until he went to Best Friends. Although George is a very friendly little dog, he doesn't like to be away from his mom or dad...unless he is alone at his house or at Best Friends. When he goes for daycare, grooming or an extended stay at Best Friends, he is greeted by one of the employees and he proceeds happily along with them without looking back to say goodbye! George only goes to the vet once (maybe twice) a year, and the minute we walk in the door he starts pulling back and immediately wants to leave. Sometimes when we go walking, if he doesn't want to go a certain direction, he'll pull back in the opposite direction. So when he goes to Best Friends and can't get out of the car & inside the door fast enough - that's a testimonial of how great they are with George and how much fun he has there. George has been going to Best Friends in Carmel for daycare, grooming & boarding for six years. I trust them and have never been disappointed. Pros: Loving, caring employees. Clean facility. Dependable. more

Excited to see my dog, I stopped to pick him up only to find he was covered in feces. The staff realized this as well and immediately offered to bathe him, only to return him to me minutes later with a wet bottom after an attempt to wipe him clean. After voicing my frustrations via their survey, they sent me a letter offering a complimentary bath, only after a purchase of at least a 2 night stay! Rediculous! more