I brought in a pair of Coach shoes to be dyed and got them back 4 months later. The shoes came back a mix of the original color and various shades of black. The material is no longer soft and smooth, but rather rough in certain patches and shiny in others.\r
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Not only did they not refund the service fee, they would not replace the shoes. My 'refund' was a gift certificate. Do they really think I'd trust them with another pair of my shoes?
Pros: Easy going and friendly elf man
Cons: Slow service, poor craftmanship
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