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never accepted fault - Review by citysearch c | Precision Audio & Video Svc

Precision Audio & Video Svc

Claim

never accepted fault 10/19/2007

These guys were supposed to fix the sticky tray door on my DVD player and they said it would be fixed within 2-4 weeks. Mind you, the DVD player worked; it's just that the tray door got stuck three times and then it would open. Nothng major. After a month without hearing from them, I called them and they told me they were waiting for a part to be delivered (didn't tell me what part it was). After the second month they told me that they are still waiting for the part and that they'll call me when it comes in. By the third month, I have to call them again only to have them tell me that somehow a loose screw blew a fuse in the player which the manufacturer doesn't make anymore and the reason it took so long is because they were searching for a manufacturer that makes this type of fuse. Well, it seemed like they were never going to fix the problem, so I went to their store and asked them to compensate me for my broken DVD player. They told me that it's not their fault the player was broken but the SCREW'S fault. They claimed that they never opened the player and that when they picked up the player this mysterious screw wiped out the fuse, thus incapicitating the player. I pushed them on this excuse and they wouldn't budge; they stuck with the argument that a human hand was not involved in damaging my DVD player. It was simply gravity. I'll never go to this repair shop again. Cons: no updates on how repairs are going, inexecusable excuse made as to why they couldn't fix my DVD player more
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