I'm really disappointed at this company's lack of service. I tried to rent a facility today and I was turned away. These guys have a requirement that prevents an agreement from being made over the phone. I live out of town and cannot walk in to sign the agreement. I offered to send in a faxed copy of a signed agreement but they did not agree to that either. I don't understand why this is the case since their customer service agent said that the company would allow me to have a ""friend use my credit card"" when it comes to payment. How does it make any sense to accept payment authorization from a proxy but not initiate an account from that same person? \r
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In addition, the company doesn't seem to have straight forward pricing. The gentlemen (Mark) who helped me asked me where I heard about them before he would quote a rate. When I told him that I had seen a coupon for a ""move in special"" he gleefully acknowledged that I had seen the promotion for 30% off of the first month. I thought this was a great incentive AND THEN he threw out that the promotion would be honored only after a ""one time only processing fee"" of $15 would be applied. I am flexible when it comes to pricing but, frankly, I think the guy made that one up. \r
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These guys don't seem very together as an organization. I am in the market for a space that I can rent for about a year. I was willing to spend $147 per month for a 8x10 room and I will be using the space for at least 12 months. You (Mark) turned away $1764 in revenue today! Not a good move if you ask me. I encourage these guys to improve their organziation. I was looking forward to trying you out and recommending you to others. I won't be able to do that now. Consider looking for a near by alternative rather than going with H&B. I suggest going with StorQuest Self Storage (5138 Sunset Blvd). They did me right.\r
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Regretfully,
Pros: Good location
Cons: Bad customer sevice was really apparent.
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