Recently my condo was flooding due to the unit above mine having some plumbing issues. I called in the afternoon and the person who took my call was patient (even though) I was upset and helpful. A plumber was out within a few hours and a carpet company came out to remove the water from my carpet. The next day a repairman was out to look at my damaged ceiling and bathroom fan and the repairs are scheduled. The customer service was good.
Pros: fast response; problem solving
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