I had taken my 6 year old Panasonic bigscreen to them. It wouldn't turn on just a blinking light on the front. The front desk person took my formation and told me that it would be just a couple days and someone would be calling me with an est. I came home for lunch the next day and had a message to call Kwik about the TV. I found it very easy to talk to the tech about the set and what the failure was. I approved the est. and picked it up 2 days later.....That was 2+ years ago.........
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