I live in a NEW CUSTOM HOME with a NEW HV/AC system installed by Franklin Heating and Cooling, and hired to do the installation by my builder, Glen Giles. Mr. Giles apparently uses this SUB-PAR company for the HV/AC installation in most of the homes he builds. The heating system has NEVER worked properly since it was installed (almost three years ago). I've had to call Franklin Heating and Cooling at the onset of EVERY WINTER for the past three years to fix the heat. They reset something each time, but never fix the problem. At the beginning of winter of 2006 they REFUSED to come to my home to look at the same problem as the previous two winters.\r
I had to find another service company authorized to repair my brand of equipment. I contacted Lee Company and they sent a guy over within TWO HOURS on the busiest day of the season (the temp was falling to 15 degrees that evening). The Lee Co. repair man fixed the problem in 30 minutes and replaced parts that costs over $600. Had I not called another repair company within the manufacturer's warrany period I would have been stuck with that costly repair. I purchased , on the spot, Lee Company's twice a year seasonal check-up package for both my downstairs and upstairs HV/AC systems.\r
My TN home is a vacation home and I happened to arrive at that house for a visit on the first night of the 2006 winter season when the temps had fallen below freezing. Had I not arrived for a visit to that house when I did I would have had tens of thousands of dollars of damage from pipes bursting in my walls and all because FRANKLIN HEATING AND COOLING COULD NOT DO THEIR JOB PROPERLY. Thank God for Lee Company and the professional and courteous and competent service they provide.
Pros: Fast, Responsive, Trustworthy, Polite Service People, Knowledgeable about Equip.
Cons: Absolutely NONE
more