I recently bought a chest freezer and it did not work, so we called Blue Chip Electronics for repair, due to the warranty. We set up an appointment for the end of November. They came and said it needed a new part that had been cracked from the manufacter, not a big deal though. They were to return that next Tuesday about 5 days later. They did not come or call. We waited a little while and still no call. So we eventually called them and set up another date for today, 1/3/07. We even called the night before to make sure they were still coming, they said yes they would be there tomorrow. So I stayed home all day because they do not give an exact time they will come, they call 2 hours before they come. So it is about 3pm and they have not come or called yet. So I call and the lady says, well you are in the computer that you called and need us to come, but your not on anyones list for today! Ironic, because we had confirmed our appointment with them the night before. So they are supposed to come on Friday (two days from today). Although I would not count on it. I would not recommend this company to anyone. The man that came out the first day was rude and now we have been waiting two and a half months to use our new freezer.
Pros: Only pro was I could write this review and let everyone know how lousy the company is.
Cons: Everything else, customer service skills and especially time spent on this.
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