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Terrible customer service!!!! - Review by citysearch c | Satay House

Satay House

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Terrible customer service!!!! 1/3/2007

I had ordered take out at this restaurant once and it took two and a half hours for the food to be delivered!!! Keep in mind that I work about 5 minutes drive from the restaurant and of course the food came in long after my lunch was over(even though I ordered at 11am to give it an hour to get there before I went for lunch).Why I decided to take a friend out for lunch here still remains a mystery....We got in and made the mistake of ordering an appetizer.The rude server lade asked if we wanted the appetier out first and of course we said yes.Mistake number 2!!! The coke we ordered was flat and when we got another server to try and get us another one, she could not speak a word in English so.....go figure.After 45 minutes the appetizer was not out yet and when the rude lady came by again, I asked her if she could just bring us the main course with the appetizer and thats when she got really crazy.She said that since we had ordered an appetizer, our food will not be ready.Apparently they place your food order after they bring out the appetizer!!!!Other tables around us has ordered entrees and had gotten their meals before our appetizer. So, after an hour and a half she waltzed out with our food and at this point I just asked for a to-go box, which took yet another 5 minutes and to run the card for the bill,yet another 5 minutes. and before we left she came and yelled at us, once again, that if we order appetizers, it will take that long before we even get the appetizers!!! Will I be going back there???Over my dead body. I would rather go get ripped off by a Panda at the Panda Express!!! Pros: You get a table as soon as you walk in Cons: Rude servers and why the hell would it take 45 minutes to get an appetizer out? more
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