NEGLIGENT!!! Most recently I took my two dogs to board there for five days, and to be groomed and bathed the morning I picked them up. The larger dog had a joint swollen to the size of a tennis ball, which they failed to notice despite having bathed him that morning. I saw it when I brought him home, and immediately brought the dog back, where they saw the joint, acknowledged it was swollen, but never apologize for missing it, and not notifying the vet. You would THINK that boarding a dog in a vet clinic would mean you had well-trained staff to notice things like this. The vet did examined the dog free of charge, and administered a steroid injection to reduce the swelling. However, he did not inform me of any side effects this would have, and when I called to ask him, only his staff answered my question. He never called. I ended up taking the dog to Dove Lewis ER because my dog couldn't stop peeing all over the place, and they said it was due to the steroid injection. Another thing that has occurred several times with this clinic is that they hunt for extra charges to put on the bill. I have primarily used them for boarding, so they are not our primary vet, but they have often called my primary vet to ask what shots need to be updated, even if they are not needed at the time, and they tack on a physical examination fee too, WITHOUT NOTIFYING me. So the bill is ALWAYS a surprise. Another incredible way they try to add charges is to charge 5% if you use a debit or credit card. So I am finally sick and tired of them and with this last event, I am through with them. If there were a minus rating, I would go minus 10, because this facility is just out to steal your money and they don't even take good care of your dog. Don't go if you care about your dog!
Pros: They take unfixed dogs for boarding
Cons: Negligent boarding care
more