I have had many massages in my day at various spas, and have never encountered such a strange atmosphere than Key Lime Pie. I entered the spa and was not greeted by anyone. Workers walked by me with fresh towells and robes and were cleaning up (looking miserable) and just ignored me, when clearly I was there for a treatment. I went to the front of the salon to "check-in" and was ignored, as well. When I finally did get someone's attention, she was cold and seemed bothered by my presence. She brought me to the spa area and I sat around for a while on the couch, waiting for my masseuse to retrieve me. My masseusse was the only positive part of my experience. She gave me her card and, months later, I called the spa, asking specifically for that same masseusse, and the woman on the phone responded with a lot of atitude that she "no longer is with Key Lime Pie." I now understand that it must be a miserable environment for a masseusse to work. I decided to move forward with getting a massage there because they had an opening late afternoon. When something came up that day, I called an hour later to cancel and was told that I was subject to the 4 hours in advance cancellation policy. I explained that I had just made my appointment an hour ago and that there was no way that I could have given that advance warning, and also that they had not informed me of such a policy when I called earlier. The woman refused to waive the fee (50% of the treatment cost) and ended up hanging up on me, even though my argument was sound that the policy was unfair when the I was not forewarned. I called back three more times and the woman refused to speak with me, putting me on hold and never picking up the phone agaion. She insulted me personally and proved that Key Lime Pie is not a business concerned with the happiness of their clients. Further, she confirmed my initial opinion that the staff at this spa is rude and miserable.
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