Food is always good.. Been to the Irvine one but first time in Pasadena. Reservations were made for a party of 4, we were seated at a table, not a booth. I didn't like the table, because it only had ONE hot plate. This means that even though there are different varieties for cheese and the base, because of the one hot plate, all 4 people need to agree on what to order. Asked for a both, since there were 2 empty booths. Our rsvp was for 7:45pm, told there were larger parties with rsvp. Fine. At 8:40pm, thse 2 booths were still empty. I was told that they were holding onto these booths because of rsvp for an 8 and 8:30. I asked how long they hold the reservations. No response in particular. Was told that if a booth becomes available, they will seat us. Eventually at 9pm, we were moved to a booth. Much better.
Summary: food was good, wine was good. Our waiter was good, but not fond of the service we received when trying to move to a booth, from management. Holding a reservation for 30 min????!!! Afterwards, I asked if they took the Cozmo Card, which is a discount card for 15% off, which was taken at the Irivne location. A female who said she was the manager (I never saw her before, I inquired twice to a male that looked like the manager.) And I inquired twice), told me that they do not take this card AND that she managed the Irvine location and she never heard of it. That's just ridiculous. Go to CozmoCard website and you will see other location in Irvine with 15% off, the Pasadena location is not listed.
ALWAYS ask for a booth if you have a party of 4 or more. There are 2 hot pots, so you can have move varieties ordering 2 different cheese types as well as boullion and/or oil.
more