Because of character limitations, I will keep this review brief. If you would like more details, feel free to email me. \r
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After two attempts at contacting Michael Holley Chevrolet online, I called the dealership's ""Internet Sales Department."" The receptionist took my information and assured me someone would call. The next day (nearly 24 hours later) someone emailed me with a number. I immediately called it and the sales person advised me he was out of the office and would call me back shortly. I never heard from him again. \r
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I did finally get in touch with a sales person (about a 2005 Pontiac Aztek). He was friendly and knowledgable and invited me to come down and test drive the car. He also apologized for the lack of contact and vowed to stay in touch. I also told him I had to drive a very long way and to please call me if anything came up. Having not heard from him, I rented a car and drove over an hour from Winter Park to Lakeland. \r
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When I arrived, the salesman was paged and he came to help me. We went to the service desk to get the keys and the sales manager said the Aztek had been sold. I informed the sales manager that there must be a mistake; that I had rented a car (cost: approximately $50) and driven over an hour to see this car. Rather than apologize, the sales manager became very curt and abrupt, saying things like, ""Look, I have a right to sell this car whenever I want,"" and ""Maybe someone else could afford to get her sooner."" \r
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When I asked to speak with another level of management, I was directed to a guy who listened to my story. When I told him that I had never had problems getting someone from any other dealership to return my call when I wanted to spend thousands of dollars he said, ""I take personal offense at that."" Again, there was absolutely no offer of even the slightest apology.
Pros: Good selection
Cons: Rude, arrogant, disrespectful staff. No knowledge of vehicles in inventory. The worst sales experience I have ever had.
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