I would never reccomend this company to anyone. They came to our house on Saturday July 22. The motor had gone out on our unit and was told that they would have to order the part and that they would fix the problem on Monday the 24th. We never heard from them on Monday, I had to call them late in the afternoon and was told that the guy who orders the parts was not in the office but that it'd be taken care of on Tuesday. On Tuesday I never heard from them, after calling someone else and in 15 minutes getting the part ordered and on the way I called Spring Valley Air again and was told that the person who prices the jobs and orders the parts was out sick. The girl then tried to tell me that it would cost approximately 800 dollars to fix the repair. I got the parts, shipping and installation for half that amount and in only 2 days. In four days, SVA didn't even order the part. I will never use them or ever refer them to anyone. I would also suggest that you find another company to do business with as this one is horrible.
Cons: sorry service
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