We have been a loyal customer of the Airport Pet Clinic since 2000. Today we called to make an appointment for our dog after being out of the area. Airport Pet Clinic refused to see us due to a very small past-due bill that was filed in our Chapter 13 Bankruptcy plan for repayment. In a harsh tone, the woman representing Airport Pet Clinic informed me via telephone that our account had been closed and the charge was written off and they would not allow us to return. I offered to pay the past due amount and of course, the vaccination/heart worm check at the time of the appointment, but neither were accepted.
Pros: Caring vet and vet assistants.
Cons: Disrespectful office staff, poor business practices.
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