My elderly parents purchased a sectional sofa in March '06. It was promised in 4-8 weeks and was delivered 4 months later. We told the salesperson that we knew nothing about buying sofas and that it was the first sectional we'd ever purchased, we told her it would be going into the basement and we carefully measured the room to make sure it would fit (I even went home and drew a layout of the room with all of the dimensions to take back to the store before we made the purchase). When it was delivered, it wouldn't fit through the door into our house. When we purchased the sofa we were never asked about entry into the house (dimensions of doors/stairs/halls) and it never occurred to us that it wouldn't fit through a door of a house that's only a few years old. The owner would only take it back if I paid a 25% restocking fee (over $600). One delivery person said more than once that ""this happens all the time"" and the other delivery person, who said he'd only worked there for 4 months, said ""it's happened 15 or 20 times."" I suggested to the owner that he might want to tell his salespeople in future to ask people if the furniture will fit through their doors/stairs/halls -- he said he wouldn't. If they had asked me that, I would have measured carefully and concluded that this sectional was too big and I wouldn't have purchased it. I cannot comment on the quality of the furniture but I would never purchase anything from Oak Tree again.
Pros: knowledgeable salesperson
Cons: sofa wouldn't fit through door of house; was charged $600 restock fee to return it
more