I called Tommys to catch an 11:50 train and indicated if they arrived after 11:40 I didn't need the taxi. Tommy's said, ""No problem."" At 11:40 I tried calling without any luck. The driver arrived at 11:47. He apologized for being late but said we could make the train. This sounded ridiculous, but figured they wouldn't take a pointless fare. We missed the train and the meter ran all the way back to my house. I called Tommys and offered to pay the $7 for the first leg. The condescending dispatcher said things like, Listen honey, we cant pay for your ride. They said I had to pay $20.00 instead. (The return trip had more traffic.) Tommy's cannot comprehend $13 is worth keeping a customer. I believe they knew we would miss the train, but wanted the fare. The worse part was how they talked to me.
Cons: Rude, Late, Sneaky
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