Called to find out why they had not remove a claim on my credit report (never should have been there in the 1st place) from 2 years ago... they said it just fell through the cracks. Asked for it to be removed. Still sitting there... still a negative on my credit. When you call no one is ever at their desk. It's always a voicemail.
STOP making excuses and do your jobs. And maybe try to be friendly to the people calling in.
Cons: not available , nofollow through, "not their fault"
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