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Poor customer service and office practices, great doctor - Review by citysearch c | Ausitn, Kimberly, Do - Capital Primary Care At Market

Ausitn, Kimberly, Do - Capital Primary Care At Market

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Poor customer service and office practices, great doctor 12/6/2006

Going into the practice you feel like you are in a line of cattle ready for slaughter. You are nickel and dimed most of the time. The office charges you for precertifications/authorizations for medications that they prescribe you. Orders to labs, radiology, and also prescriptions are not sent in a timely fashion. If you call because the pharmacist asks that you inform them that a script is illegible b/c they have tried unsucessfully to have it resent, you get charged. Maybe one out of 3 employees is polite. Just like the ER, only not as exspensive, unless you are smart enough to research things for yourself. It is such a shame that the practice is run the way it is because Dr. Melmed is an EXCELLENT physician. Pros: newly furnished/built location Cons: Awful office and billing practices, you can stand in line 10 min early, but still be 10min late to your appt. and they would tell you that you are late more
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