I work at a hotel and am frequently required to call cabs for my guests, whether they need to go to the airport, or get to an important meeting. Usually I call Radio Cab because they are reliable 99% of the time, and my past experiences with Broadway have been less than satisfactory. Recently I called Radio Cab for a guest, and after waiting 15 minutes, I called back and they didn't have any cabs in the area. So I was forced to call Broadway. 15 minutes after the initial phone, I called back to check the status of the cab. The dispatcher informed me that I had not placed an order, which was most odd, because unless I was dreaming, I was quite certain that I had. Then she proceeded to ask me my address, and messed it up 3 or four times, then asked if my hotel was at a new location, and at this point I was getting upset. It took entirely too long to get it sorted out, and she didn't have a very apologetic attitude. Just an attitude. My guest was going to be late to his meeting, so I ended up having one of our staff members take him, and called to cancel the cab. Right after my guest had left, a Broadway cab pulled up. Then the driver got upset with me because I hadn't called to cancel the cab. I told him that dispatch seemed to be having a communication issue. This display just re-enforced my negative feelings towards Broadway Cab. I do not recommend using them if you plan on getting where you need to go. Or getting a cab at all.
Cons: Unreliable
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