My computer wouldn't turn on and didnt' know what to do. I didn't even know what was wrong with it. Since I didn't know, I got a huge range of prices on the phone. I called the NY Computer shop and they said bring it in for a free diagnostic to see what the issue is. As a born and bred NYer my whole life I didn't believe it. Sure enough, I brought my laptop in and they gave me a free diagnostic by telling me the cost for getting the computer working again due to the bad hard drive. I went ahead since the cost was very reasonable. And best of all they had it ready for me the same day!
Pros: Free diagnostic, honest, fast
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