I went in to get my engagement ring re-sized, something I thought would be simple. Well, 3 weeks later, and very little customer support, I still don't have my ring back. They keep ""fixing"" it to the wrong size. How difficult can it be to fit my finger? They act like they know what they're talking about, but I have learned over the last few weeks that I should have gone with my gut and told them my size myself.
Pros: Nice customer-facing staff, but they didn't make the decisions
Cons: Jewelers assumed they knew what I wanted and didn't listen to me. Diamond was loose after 1 visit - they're lucky I didn't lose it.
more