Hired these guys for a small move, and it was the most chaotic complicated experience. I've moved 3 times in one year, and have used a number of fantastic companies--Gentle Giant, for example, who have been outstanding, professional and reliable. RUN from this company if you value your time, energy, personal belongings and your sanity!
1. Dan the owner had difficulty providing my request for a quote for job. It took approx 15 min to explain why I requested a quote, and it was as though he never heard of this practice.
2. I was completely flexible with the time they would show up and Dan moved the time several times, finallly settling on
3pm, which was ok...my only requirement was within that day.
3. I emailed him the address and information for the move and he called me several times asking me the same questions over and over about these details. He denied receiving emails , gave me an alternate address and when I forwarded them. He called and asked me again, in a very nervous way where the items being moved were going. He said this seemed "Sketchy."
4. Tried to cancel at 3pm when he called me. Told me he would then be late around an hour. At 4pm he called again and said, another 1/2hour. They arrived at 4:45 ( I am also editing out many of the details for lack of space).
5. The items were bing moved into storage which closed at 6pm. At this time, three men arrrived and they all were saying the would never make it to the location and they didn't realize where we were going. They then made phone calls and sat around waiting, to Dan to sort it out. Meanwhile the clock was ticking. They were also very very aggressive and bossy towards me.
6. They claimed Dan had no idea this was the planned location or that there was a time deadline--which I provided in the emails-several times.
7. They finally said they weren't going to do the job.
Nothing was moved, I missed my deadline And then the owner called my delivery contact and tried to demand payment fro them!
Pros: None
Cons: Totally incompetent-should not be in business-owner and staff unprofessional.
more