I too was disappointed. I have been a customer for a couple of years and have noticed achange. The front desk receptionists were unmanicured and dressed in baggy clothing. They did not look salon appropriate. There was no sense or feeling of relaxation. The treatment room was cold and bright. I could not fall into deep relaxation because my feet were cold and the light was a nuisance. I went in for an 1 1/2 facial to treat acne and was never once consulted about my face. When I asked questions about my face, her responses were short. The facial only lasted an hour and 10 minutes. When I went to pay, the receptionists quoted me $5.00 more than the website. She explained that this person charged more. I was not informed of this additional charge on the phone and refused to pay it. My face felt soft and clean, but the $90.00 for the facial did not feel like a good investment in the end.
Pros: Full spa and salon
Cons: Service from the staff
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