Wells Fargo has responsive and empowered customer service. Sometimes they even remember my name, which is great for a big box bank. Their rates are terrific - I have absolutely free checking with free checks, and fees are reasonable. They have many ATM locations and some of the best online services in the business.
PROS: Online services, low fees, many ATMs
CONS: Some things come with being big - they don't all know my name
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