I was concerned about the cost of a computer consultant and felt I ""should"" solve the problem myself. Once Martin from Control Freaks arrived I realized how wrong I was to worry. He solved my problem, showed me what to do to finish the job (needed to order a part), set up an alternate computer from an old system I had while I wait for the part to arrive, solved a problem I'd been dealing with for a year and educated me in several areas when I asked questions. This was the best $80 I have spent!
Pros: expertise, friendliness, efficiency
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