We called our home warranty after our oven wouldn't heat. Warranty referred us to Appliance Rescue. Diagnostic appointment set for 10 days later. We requested they bring a new heat element, just in case, to save time (they did not). Were promised by tech that element would be installed about two days after received. six days later, owner said it would be another 8 days before earliest possible installation. I calmly expressed dissatisfaction with delays; owner became extremely rude and hostile and threatened not to show up if I dared to ""criticize"" ""the way [he does] business"", he showed zero concern for the inconvenience the delays were causing me. Not so much as an insincere apology or explanation from him.
When they finish it will have been over 3.5 weeks w/o an oven. Don't use them unless you have a spare/toaster oven and can afford the delay.
Pros: only paid deductible
Cons: slow, ugly attitude, indifference
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