When me and my husband had just moved into our new house about 3 months into the winter it was cold. Well one night the furnace went out, and we called our landlord he said call any plumbling company and I will reimburse you. Well the name that stuck out in my head was "southwest" the are on the back of just about every phone book. So we called, the said the earliest they could get there was between 10-am-12pm. They ended up calling at 12:15 and saying that they were running late. Well they finally showed up at 12:45 and I after their service was done and they were righting up a ticket, I asked about a discount, for the time I was missing from work, and they said no, not really but we (they) will service my furnace (a 250.00 $ job ) for free. That made me pretty happy. I know it is something that probably doesnt cost them anything, but it wouldve cost me alot to call them back out there, to clean and tune up my furnace.
PROS: late and expensive
CONS: turning things positive
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