The PA's are the BEST - Heather rocks! Some of the nurses are short and rude with patients (probably very busy). We always receive fast communications (especially children's issues) sometimes I feel like we were being compared to all patients seen and not treated as individuals. I don't think this is uncommom here. Years ago, my son died of SIDS, I called (EMT's were present) Mary was put RIGHT on the phone, met me at the ER immediately and spent alot of time trying lots of options, and later myself counseling, etc. She has always handled me with compassion in complex situations. A long standing relationship with anyone is complicated, physicians not withstanding. Sometimes I feel like I am ""bothering"" the staff, but probably my own personal issue. Overall, I would not change DRs, my kids are very comfortable, as teenagers they are handled with respect, privacy and dignity.
Pros: Great PA's, Good response to emer, Waiting room time ok
Cons: exam room wait long, some nurses rude, Weird Office Setup
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