My husband and I were clients of Preston Wynne Spa for over 3.5 years. They were constantly changing our appointments. When we needed to change appointments (without their required 48 hour notice) they charged us $75. The said they were now enforcing their policies on us, however for 3.5 years they had not. We refused to pay the $75 they charged on my credit card and was able to have VISA get the charged removed based on their inconsistent policies. Moreover, we had changed the appointment same day, and just moved it one day out -- they still charged us a late fee. We spoke with Peggy Wynne, the owner, via snail mail and from their standpoint that it was more important to stick with their policies than lose a client who had spent 1000s upon 1000s of dollars with them. It is this type customer service we don't need from a place of business that "help" you to destress-- it only adds more stress to my life!
PROS: Nice Spa
CONS: Terrible customer service, scheduling systems, and l
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