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DO NOT HONOR RESERVATIONS - rude mgmt. - Review by citysearch c | Queen Mary Hotel

Queen Mary Hotel

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DO NOT HONOR RESERVATIONS - rude mgmt. 11/2/2005

My sister & I made reservations for Sunday brunch, as a birthday gift to our father. After arriving on time & waiting in line (with people who did NOT have reservations) for 45 min., I spoke to the host about the delay. There were people at the front of the line who had been waiting for 1.5 hours! Several other disgruntled patrons suggested a separate line for those with reservations - the rude manager said he would "be concerned if there was not a line". They DO NOT honor reservations! Pros: nice scenery Cons: rude management, disorganized, poor customer service more
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