service is brisk and friendly at new century bmw. you pull up there and usually there is not much of a wait. at other dealer service departments, Ive noticed the line can get unwieldy and customers are sometimes unattended to. This is not the case at new century bmw.
I have noticed workers there are very bottom-line motivated they really super want you to give their dealership 5-stars when corporate calls you up wanting to know how you were treated some workers will try to guilt-trip you into giving them a 5-star rating, even if you felt like service was more like 4- or 3-stars they dont want you to be honest with corporate. So some workers will give mediocre service but will be super nice when they know you are about to get out of their face.
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