I've been in Ruth's Chris in different cities (NYC and DC), and got used to rather good quality of food and service. Recent visit to local Ruth's Chris SH in Richmond was nothing but disaster. Despite the good service (kinda expected from this restaurant ) i was disapointed with food (never happened before). My steak instead of being medium came as well done, after me pointing out that its not what i wanted they didnt even offer to exchange it. I got used to see Ruth's Chris chain as respectable decent place to eat. I guess it's not true in Richmond:(
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