Every time I go to Sullivan's I make a reservation and end up waiting for an hour (beyond the time of my reservation) for a table. Clearly the management is overbooking to boost bar sales. They are taking advantage of their customers. Also, when you walk into the lobby, there are drunk people (who have been waiting and drinking in the bar on an empty stomach) yelling at the greeting staff. It gives the whole experience a negative tone when you walk in the door. This place is run like the corporate chain that it is.
Cons: overbooking
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