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Poor Management - Review by citysearch c | Staybridge Suites Auburn Hills

Staybridge Suites Auburn Hills

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Poor Management 2/16/2003

We made reservations for 7:15. When we arrived were told it would be half an hour despite the fact that we had reservations. We were seated 2 hours after our reservation time. The staff was overwhelmed so service suffered. The valet (which is the only parking option) was also overwhelmed and threw all the keys in a pile. We got our keys and got our own car and saw a couple whose keys and car were missing and were told they would put their name on a list. Good food, BAD management! Pros: good food Cons: poor parking options, reservations not kept, poor management more
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