I stayed there with my mother and maid of honor the night before my wedding. We booked and confirmed non smoking roooms, and when we checked in, the bridal room was booked as smoking. My moh and I left that evening for the rehearsul dinner downtown. The doormen were too busy chatting and watching us to assist us with the doors, nor did they assist us with cabs. We ordered breakfast the night before, and when it never showed up in the morning, they told us that they only had one person in the kitchen. 10 extra minutes turned into 40. Then they charged us $60 for breakfast! Our neighbor was an agitated man yelling at 2 am at his ""wife"". He had to be asked by the front desk to quiet down. Simply put, we spent nearly $500 for tiny, dark rooms, with poorly managed staff/service.
Pros: well located, attractive decor, aveda bath products
Cons: unprofessional staff, poor management, not worth the rates
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