The absolute worst front desk staff I have ever dealt with, they were rude beyond belief. No smiles, not friendly and probably all wish they were somewhere else. After the rude reception, I took the unairconditioned elevator to my room, the only room in the entire hotel that was available, so I was told. The room was rundown, the airconditioner rattled all night, but did keep the room cool. the public areas were nice and I had great service and a meal in the Cap Cod Room. Overall, with so many good hotels In Chicago, why bother with this dump. If you want Old world class, try the Hilton or Whitehall.
Pros: neighborhood, restaurants, lobby
Cons: Bad Service, rude staff, Rooms need updating
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