The hotel was very nice - excellent rooms which were quiet, and an exceptional indoor pool with workout facilities. The service was some of the worst I've ever experienced. The restuarants were extremely slow, and the servers were unfriendly and rude. When making reservations, I was told to call back later since they were too busy to handle my call. I would say that Mr. Ascuaga needs to have a chat with his employees about providing good service to customers.
Pros: Quiet
Cons: Poor service, Smoky
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